Shoping cart:
Empty
Cheap Software
Search by Letter:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All programs New Mac

Who s Your Gladys How to Turn Even the Most Difficult Customer into Your Biggest Fan PDF eBook

10$
Buy!Download Size: 2.83 MB


Marilyn Suttle, Lori Jo Vest, "Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan"
English | ISBN: 0814414397 | 2009 | 240 pages | PDF | 3 MB

Every customer oriented business has its own Gladys; someone who demands more than most companies are able or willing to give, one who pushes front line service representatives’ buttons, one who requires a higher degree of skill to manage. One who let’s just say it can be difficult. Yet how is it that some businesses prove able not only to satisfy their “Gladys”, but turn her into one of their most loyal, utterly pleased customers?

Filled with inspiring real-life case studies, Who’s Your Gladys? reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place.


Who s Your Gladys How to Turn Even the Most Difficult Customer into Your Biggest Fan PDF eBook

10$
Buy!Download Size: 2.83 MB


Customers who bought this program also bought:




Software Store Deal of the Day

2010 SUPER PACK 4

2010 SUPER PACK 4

Unclude: Adobe Acrobat 9.0 Pro Extended (1 dvd), Adobe Photoshop CS5 Extended 12.0 (1 dvd), Autodesk Autocad LT 2011 (1 dvd), Corel WinDVD Pro 2010 10.0.5.291 Multilingual, CorelDRAW Graphics Suite X5 15.0.0.486, DVD Cloner VII 7.10.992, TechSmith Camtasia Studio 7.0.0

Real PriceSaving Deal of the Day View it »
$2960 94.6%229$BUY!
We recommend
Categories
© 2010-2017. All rights reserved.